My summary of Yellow AI before using it — I believe Yellow AI offers a machine learning model that underpins chatbot conversations. Not sure yet about the use cases are for this machine learning model. In the interests of full disclosure, I work at Intercom where we enable our customers…

Russ Laraway is a military commander turned people leader, currently working as Chief People Officer at Goodwater Capital. I recently heard Laraway talk about his first book “When They Win, You Win” on Jason Knight’s great “One Knight in Product” podcast and it prompted me to read Laraway’s book. …

My summary of Scenery before using it — Listening to an episode of the Greymatter podcast, I heard Maya Frai at Greylock Partners describe Scenery as a product that “is bringing much-needed disruption to video editing tools through a collaborative platform.” …

How do you measure the performance of your business unit or product? How do you know that you’re measuring the right thing? How do the different metrics that you measure ladder up? These are just some of the questions that we need to grapple with to ensure that our efforts…

Last September, I wrote my first post about decision-making. Being able to make informed decisions should be part of every product manager’s toolkit. In my earlier post I wrote about decision-making techniques such as Type 1 and Type 2 Decisions, Decision-Making Guardrails and S.P.A.D.E. Techniques like these help us gain…

So-called ‘no code’ platforms are on the rise, making it easier for people to build their own website or ecommerce store. But what exactly does it mean if a product is no code? What is the difference between ‘no’ and ‘low’ code? No code platforms are aimed at people without…

I know I’ve written about feedback before (see My Product Management Toolkit no. 30 for example). I know I’ve admitted that receiving feedback isn’t something that comes easy to me. And I know that I can definitely improve the ways in which I give feedback. Learning about feedback was one…

The last time I heard someone talk about product-led growth, the crux was that product managers were making all the decisions in relation to a product. Whilst that is surely worth talking about, it doesn’t accurately explain product-led (‘PLG’) growth. PLG offers an alternative way of going to market…

My summary of Baseten before using it — Recently, Tuhin Srivastava — Co-Founder at Baseten — talked in a podcast about the Baseten platform. He explained about wanting to help companies operationalise Machine Learning (‘ML’) at scale. …