When I was looking at Deloitte’s annual “Fast 50” 2015 winners, I saw that Touchnote, was ranked 9th, based on a 2312% growth rate (!). Touchnote was described as a “postcard sending service” on Deloitte’s listing, which made me curious to learn more about how a postcard sending service can enjoy such phenomenal growth. Let’s have a look at the app in more detail:
My quick summary of the app (before using it) — I expect an app which makes it easy for me to create and send postcards.
How does the app explain itself in the first minute — As soon as I open the app, a modal appears with a picture of a smiley couple wearing Santa hats. The description on the modal screen reads “Christmas cards — Turn photos into beautiful Christmas cards.” It’s clear that the app lets me take my pictures and convert them into postcards.
Getting started, what’s the process like — By clicking “next” on the modal screens, I get a good flavour of the different cards and frames I can create through Touchnote. However, once I’ve seen the last modal screen and land on the main screen of the app, I’m not entirely clear about how Touchnote works. For example, I’m not quite clear about how Touchnote’s credit packs work and what the benefit is of buying credits instead of buying per card or set of cards. Also, I’m wondering whether I need to sign in or create a Touchnote account to use the service. However, it’s clear where I need to click to create a (Christmas) card or a framed picture.
After indicating that I’m happy for the app to access the pictures on my phone, the process feels very intuitive and straightforward. For example, changing layouts felt very simple. As a user, the last thing I want to do with an app like this is fiddling endlessly with layouts and customisation.
Again, selecting, rotating images, adding a caption and selecting an address — it all feels very easy and I end up with a postcard that I’m happy with.
I’m now told that I need to buy 1 credit to buy (and send?) the card, but it looks like I need to sign up with Touchnote to be able to do that. Why can’t I use Touchnote as a guest? It would be great if I could sign up at a later stage when I’m clearer about the quality of the service and about how Touchnote works.
Payment through Touchnote feels very easy, even though I would have liked to have know about the price of 1 credit prior to arriving at the payment screen. All in all, a very easy and seamless purchase process, followed by a nice confirmation email in my inbox.
How does the app compare to similar apps? — Out of the similar apps that I looked at, Postdroid felt the least elegant. Apart from struggling to manipulate images, the thing that struck me most is that the first screen on the Postdroid app is a login one, which doesn’t make me feel particularly welcome to say the least. In contrast, creating a postcard through Postino felt just as easy as doing it through Touchnote, the main difference being that Postino lets you choose from a number of borders to add to the picture, so that you don’t have to have to worry about empty spaces or padding.
Did the app deliver on my expectations? — The whole process of creating a postcard through Touchnote felt incredibly easy, and I wondered whether Touchnote are looking to apply this seamless experience to personalising and sending other items such as mugs or plant pots (yes, plant pots). Given how easy the Touchnote app was to use, I was wondering why the app doesn’t work harder on explaining early on how pricing works or why it doesn’t let customers purchase cards as a guest. But yes, all in all, the app definitely did deliver on my expectations.