My Product Management Toolkit (53): Giving and Receiving Feedback

  • Parent Ego State — Behaviours, thoughts and feelings copied from parents and parental figures.
  • Adult Ego State — Behaviours, thoughts and feelings are direct responses to the here and now.
  • Child Ego State — Behaviours, thoughts and feelings are replayed from childhood.
  • Listen — Listen carefully to what is being said and where the other person is coming from.
  • Take time to react — This is where the feedback recipient applies a moment of ‘pause’. You can thank the moment and process the feedback before responding.
  • Ask for more information — You can ask for clarification of any aspects of the feedback that you’re unclear about. Or you can ask for (more) specific examples. You can ask for the feedback to be emailed to you, which gives you the points in writing to use as reference when processing and actioning the feedback.
  • Request time to react — Especially if you feel you need more time to process the feedback or think about improvements that you could make, asking for time to respond is key.
  1. https://www.simplypsychology.org/transactional-analysis-eric-berne.html
  2. https://www.qa.com/about-qa/our-thinking/are-you-ok-being-a-project-manager/
  3. https://www.indeed.com/career-advice/career-development/response-to-feedback
  4. https://marcabraham.com/2017/04/13/book-review-the-art-of-active-listening/
  5. http://thecontextofthings.com/2015/02/19/transactional-analysis-adult-parent-child/
  6. https://corporate-rebels.com/feedback-at-netflix/

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